The “Stolen Bike” Process in Dusseldorf

By on May 2nd, 2017

Shit happens. Bicycles in the city often disappear, no matter how old and scrap they may look.

Perhaps it’s happened to you, or you’re hoping to prevent it from happening. There’s some pre- and post-procedures you’ll need to check off the list in order to find your bike or be compensated for a new one.

We have Elisa Stella, Founder of Düsseldorf Expat Assistant, back and sharing some more detailed information on how the steps you’ll need to take when your bike is stolen.

Before you bike is stolen, you must: 

  1. Write down the frame number of your bike. The frame number univocally identifies your bike and it is engraved on the saddle tube, or on the rear axle, or on some metal part close to the handlebar
  2. Get household insurance (Hausratversicherung) in order to have your bike reimbursed (bicycles are considered part of your household goods)
  3. If possible, keep the receipt you received when purchasing your bike (in order to prove date of purchase and it’s original value)

When your bike is stolen, you must: 

  1. Claim the theft to your insurance immediately. Most insurances have an online form called “Schadenmeldung” to report the damage/the loss and you will require the following documents: 
    1. “Bescheinigung über die Erstattung einer Anzeige” from the police station
    2. The loss-certification you get at lost-and-found office
    3. A description of your bike and its lock, even better if you have pictures and a purchase receipt
    4. Frame number (if you know it)
  2. Go to the nearest police station and give notice. You will need to provide as many details as possible related to your (ex) bike (brand, color, type of lock, place and time of the theft, and the frame number). Obtain a “Bescheinigung über die Erstattung einer Anzeige“ form from the police to prove you’ve actually been to the station.
  3. Look online on the lost-and-found website of the Stadt Düsseldorf, if your bike is by chance at the so-called “Fundbüro (It is actually quite rare to find a stolen bike at Fundbüro. Nevertheless, this is a required step to get the reimbursement from your insurance). The Fundbüro can provide you in short with a loss-certification for 5 Euro if you know the frame number of your bike. If you don’t, then you have to wait five weeks to prove that there’s no trace left of your bike and no hope to find it anymore.Unfortunately, the Fundbüro of the Stadt Düsseldorf does not accept bank transfer payments, you will have to go there in person, pay the 5 Euro in cash and get the certification issued.
  4. Send all necessary papers to your insurance and wait for a response. They usually reimburse a proportion of the original price, depending on how old it was.

Alternatively, if the effort of dealing with all the paperwork is not worth the worry, you always have the option to simply look for a new bike. 

If you’re looking for a great place to find a second-hand bike, check the Life in Düsseldorf list of the best places to find used bikes in Dusseldorf.

Have a nice ride and take care!

Have any other questions about insurances or expat services? Ask Elisa! Do you have questions about living #LifeInDüsseldorf? Feel free to send us an email with your question at If you have tips you’d like to share with others, we’re also accepting guest posts which include the author’s name, bio, and photo.

  1. Reply


    May 10, 2017

    Hey! Good news! My insurance reimburses me 100 Euro!!!

    • Reply

      Jenna Davis

      May 15, 2017

      That’s great news! And also awesome reassurance for the rest of us… knowing that it does work to post a claim.

  2. Reply


    July 1, 2017

    Hi very interesting add and very good easy steps to follow the process
    If this has happened to you we are happy to help by loaning you a used bike for free until you get yours sorted.
    Please visit our site we are here to help
    Thanks again lee


Jenna Davis
Düsseldorf, Germany

This is our online publication for sharing the best about life in Düsseldorf in a generous and honest way. We spend our mornings writing content and our afternoons interviewing locals, participating in forums and calling businesses so you don’t have to.

Here We Are
Join us on Facebook


for monthly highlights, job opportunities, discounts, tips and events!  
The Best Weekend Getaways

Upcoming Events
Michael Jackson - The Symphony Experience - Düsseldorf (VVK)
October 20, 2017 · 7:00 pm · 10:00 pm
Mitsubishi Electric HALLE
Sichert euch schnell euer Ticket auf Eventim:üsseldorf

Im Oktober 2017 ist es soweit -„Michael Jackson – The Symphony Experience“ kommt wieder auf die Bühne!

Events und Angebote Düsseldorf ist nicht der Veranstalter der hier beschriebenen Veranstaltung, sondern vermittelt lediglich den Zugang zu Tickets.

Michael Jackson gilt als größter Popstar aller Zeiten – und noch nie hat jemand live seine Musik mit Klassik vermengt. Noch nie? Doch: Im Juni 2016 stieg in der Berliner Mercedes-Benz-Arena zum ersten Mal die Show mit dem Titel „Michael Jackson – The Symphony Experience“. Mit einem Orchester aus 70 Musikern und einem Dutzend Sängern feierte das spektakuläre Event seine Premiere. Rund 4.000 Besucher strömten in die Arena und sahen eine zweistündige Show mit 22 Hits aus der Feder von Michael Jackson – umgesetzt als Mix aus Pop und Klassik. Mit dabei, sind die größten Chart-Erfolge „Heal the World“, „Thriller“, „Man in the Mirror“, „Billie Jean“, „Beat it“ und viele mehr.

Bereits bei der Premiere in Berlin war schnell klar: Das ist zu gut, um es nur ein einziges Mal auf der Bühne zu haben und dann in der Versenkung verschwinden zu lassen. Michael Jackson und Klassik, das passt. „Es war ein Abend voller Zauber“, fasst Organisator Sebastiao Pembele zusammen und drückt damit genau das aus, was die Besucher fühlten.

Extra für die Shows kommt erneut das Isaiah Symphony Orchestra zusammen, das sich im Rahmen der ersten „Michael Jackson – The Symphony Experience“ gefunden und gegründet hat. Auch großartige Sänger werden dabei sein. Bisher haben die Soul-Sänger Mic Donet und Rino Galiano zugesagt, eine Sängerin soll noch dazu kommen. Es ist aber keine Las-Vegas-Show, keine Imitation.

Für mehr Events, Konzerte und Feste folgt uns auf: Events und Angebote Düsseldorf!
Join us on Instagram
Download the Full Guide

Follow Us on Twitter
We’re Here to Help
Our Tip For Your $